Privacy Policy

This Privacy Policy explains how ZamLook ("we", "us", or "our") collects, uses, stores, and shares information when you use our website at zamrentals.com, the ZamLook mobile application, and related services (collectively, the "Platform"). By using the Platform, you agree to the practices described in this policy.

1. Information We Collect

Information you provide

• Account details such as name, email address, phone number, password, and role (tenant, landlord, agent, or admin);
• Profile and verification information submitted by landlords or agents;
• Listing content including descriptions, prices, photos, videos, and location data;
• Messages sent through the Platform;
• Favorites, saved searches, and notification preferences;
• Support requests and feedback submitted through our contact channels.

Information from social login providers

If you sign in with Google, Facebook, or another supported provider, we may receive your name, email address, and basic profile information from that provider. We use this information to create or authenticate your account.

Information collected automatically

• Device and browser type, operating system, and app version;
• IP address, approximate location, and usage logs;
• Pages viewed, searches performed, and interactions with listings;
• Cookies, session identifiers, and similar technologies on the website.

2. How We Use Information

We use personal information to:

• Create and manage user accounts;
• Display, search, and moderate property listings;
• Enable messaging between tenants and landlords;
• Provide favorites, saved searches, and notifications;
• Verify landlords and review reported listings or users;
• Improve Platform performance, security, and user experience;
• Respond to support requests and enforce our Terms & Conditions;
• Comply with legal obligations and protect against fraud or abuse.

3. How We Share Information

We may share information in the following situations:

• With other users: Listing details and landlord contact options may be visible to tenants according to account permissions and listing settings;
• With service providers: Hosting, email, analytics, storage, and security vendors that help us operate the Platform;
• With authentication providers: When you choose social login, subject to the provider's own policies;
• For legal reasons: When required by law, court order, or to protect rights, safety, and Platform integrity;
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information.

4. WhatsApp and External Contact Links

When you choose to contact a landlord through WhatsApp, phone, or another external service, your interaction is governed by that service's privacy policy. We may generate contact links using information provided by landlords, but we do not control how third-party apps process your data once you leave the Platform.

5. Cookies and Similar Technologies

Our website uses cookies and session storage to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings, but disabling them may limit some features such as login persistence.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Platform, resolve disputes, enforce agreements, and meet legal requirements. Listing content, messages, and logs may be retained for moderation, security, and backup purposes for a reasonable period.

7. Security

We use administrative, technical, and organizational measures designed to protect personal information, including encrypted connections (HTTPS), access controls, and secure authentication. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Access and update profile information in your account settings;
• Request correction of inaccurate information;
• Delete your account or request deletion of certain data;
• Opt out of non-essential notifications where settings are available;
• Withdraw consent where processing is based on consent.

To make a privacy request, contact us at Info@zamrentals.com. We may need to verify your identity before responding.

9. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. International Users

The Platform is operated from Zambia and intended primarily for users in Zambia. If you access the Platform from outside Zambia, you understand that your information may be processed in locations where we or our service providers operate.

11. Third-Party Links

The Platform may contain links to third-party websites, maps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through the Platform or by email where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

• Email: Info@zamrentals.com
• Phone: +260 760 069 470
• Website: https://zamrentals.com